Teams integration
Teams Phone can bring calling into Microsoft 365, but the right design depends on licensing and the chosen PSTN connectivity model.
Teams calling · UK business solutions
Microsoft Teams Phone
Bring external business calling into Microsoft Teams with telephony options for your organisation.
UK business supportTailored recommendationsClear next steps
What we’ll review
Microsoft Teams Phone deployment planning
Review licensing, calling plans or operator connectivity and existing number requirements.
Consider call queues, auto attendants, devices, emergency location and user adoption.
Key considerations
- Teams integration
- Business numbers
- Call routing
- User enablement
Plan a phased migration and validate routing for each business location.
What matters01 02 03 04
Choose a solution that fits your business
Bring external business calling into Microsoft Teams with telephony options for your organisation.
Business numbers
Review call queues, auto attendants, handsets, number porting, emergency addresses and user training.
Call routing
Check network quality and how calls will continue if Teams or the office internet is unavailable.
User enablement
Ask for a written proposal that sets out the scope, any dependencies and the practical steps needed before changing services.
Practical advice
Make collaboration and calling work together
Review licensing, number plans and your current call-handling needs.
We can review your current setup, discuss your priorities and help you compare appropriate services without unnecessary complexity.
Discuss your requirementsWhat to consider
Start with the people, sites and systems involved. Think about reliability, commercial terms, support and how the solution needs to work day to day.
We'll help identify the key questions and outline suitable next steps.
Our approach
A straightforward way forward
STEP 01
Tell us what you need
Share your current arrangements, number of users or sites, and the outcome you're looking for.
STEP 02
Review the options
We'll help you compare the available solutions and the details that matter to your organisation.
STEP 03
Plan the next steps
Agree a practical approach to implementation, migration or renewal as appropriate.
Business buying guide
Microsoft Teams Phone planning
Teams Phone can bring calling into Microsoft 365, but the right design depends on licensing and the chosen PSTN connectivity model.
Review call queues, auto attendants, handsets, number porting, emergency addresses and user training.
Check network quality and how calls will continue if Teams or the office internet is unavailable.
In-depth buying guide
Microsoft Teams Phone deployment
Assess your requirements
Teams Phone requires the right Microsoft licensing and a PSTN connectivity model suited to your organisation. Plan user numbers, shared devices, call queues and auto attendants.
Compare the detail, not just the price
Review calling plans, Operator Connect or Direct Routing options, emergency calling, number portability and reporting requirements. Assess headsets, network performance and Teams administration skills.
Plan implementation and continuity
Pilot real calling scenarios, including transfers, hunt groups, voicemail and external numbers, before a staged rollout.
Frequently asked questions
What should a business check before choosing microsoft teams phone deployment?
Teams Phone requires the right Microsoft licensing and a PSTN connectivity model suited to your organisation. Plan user numbers, shared devices, call queues and auto attendants.
How should we prepare for microsoft teams phone deployment?
Pilot real calling scenarios, including transfers, hunt groups, voicemail and external numbers, before a staged rollout.
What should be included in a written proposal for microsoft teams phone deployment?
Review calling plans, Operator Connect or Direct Routing options, emergency calling, number portability and reporting requirements. Assess headsets, network performance and Teams administration skills.
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