Direct Routing & SBCs
Design, policies and dial plans with resilience, CAC and media encryption.
Make Teams your phone system — securely and with zero fuss
Turn Teams into a full phone system with Direct Routing or Operator Connect. We design resilient SBCs, port numbers, build auto attendants and call queues, and train users — with QoS and emergency services configured correctly.
Porting & CLI
Wave-based number ports, compliant CLI presentation and fallback diverts.
Queues, Attendants & Training
Auto attendants, hours/holidays, call queues, user training and hypercare.
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We can also integrate with 3CX or a legacy PBX via SBC interop, keeping advanced features where needed while enabling Teams users across the business.
Direct Routing vs Operator Connect
- Direct Routing: maximum control with SBCs, custom policies and routing
- Operator Connect: simpler to manage, faster to start, less flexible
Security & compliance
- TLS/SRTP, conditional access and outbound controls
- Emergency policies and locations per site tested pre–go-live
Rollout approach
- Audit users, numbers and call flows
- Build SBCs, policies and dial plans; test media paths and QoS
- Port in waves with temporary diverts and provide hypercare
Related services
Add SIP trunks, deploy 3CX where needed, and ensure quality with QoS for voice & video.