Business calling
Make and receive calls through supported IP handsets, desktop softphones and mobile apps.
Hosted business telephony
A cloud phone system built around your business
Hosted VoIP carries business calls over an IP connection and manages phone-system features on a hosted platform. You can give colleagues access to the same business numbers and call flows whether they work at a desk, from home or across multiple sites.
Intelligent call routing
Direct calls using auto attendants, ring groups, schedules, queues and overflow rules.
One business identity
Use business numbers and extensions across your team, with number porting where eligible.
Call visibility
Explore recording, reporting, voicemail and missed-call visibility where supported by your package.
Flexible working
Add and move users without depending on a dedicated PBX at every business location.
Managed setup
Get help planning call flows, user provisioning, handset setup, training and ongoing support.
Why move to hosted VoIP?
Better call handling, less on-site complexity
Cloud phone systems are designed to make day-to-day communications easier to manage. Instead of maintaining a traditional office PBX, your team accesses the phone system through supported internet-connected devices.
The benefits of hosted VoIP
Smarter business calling, wherever you work
Discover how hosted VoIP helps businesses manage calls, support flexible working and plan for growth.
Stay reachable
Direct calls to available staff and suitable destinations.
Improve reception
Create professional greetings, menus and queue workflows.
Support hybrid teams
Use supported apps and handsets across locations.
Scale sensibly
Add users and numbers as requirements change.
Plan continuity
Discuss backup connectivity and alternative call routing.
Choosing the right setup
Hosted VoIP vs a traditional office PBX
Both can support professional business calling. The better option depends on your current infrastructure, resilience needs, integrations and preferred management model.
| Consideration | Hosted VoIP | Traditional on-site PBX |
|---|---|---|
| Core phone system | Hosted by a service provider | PBX hardware or software maintained on site |
| Remote working | Supported apps and remote extensions can be easier to enable | Depends on PBX, licensing and remote access setup |
| Changes and growth | Often managed through a hosted administration portal | May require on-site configuration or capacity changes |
| Connectivity | Requires reliable IP connectivity and suitable network setup | Depends on trunking and architecture; IP PBXs may also rely on internet |
| Costs | Typically recurring licences and service charges | May include hardware, maintenance, licences and trunk costs |
Solutions for different teams
Hosted VoIP for the way your organisation works
The same platform can be configured differently for each team's call volumes, opening hours and customer experience needs.
Offices & professional services
Reception routing, direct dial numbers, voicemail and remote extensions.
Retail & hospitality
Opening-hours greetings, missed-call handling and multiple-location routing.
Care & support teams
Call handling and continuity planning, with appropriate privacy controls.
Estate agents
Mobile working, branch numbers and enquiry distribution.
Customer service teams
Queues, ring groups, reporting and overflow rules where supported.
Multi-site businesses
Shared call flows and central management across offices and locations.
Implementation & number porting
From your existing phone system to hosted VoIP
A planned migration helps minimise disruption and gives staff confidence when the new system goes live.
Review
Audit your users, numbers, call flows, devices, connectivity and existing contract.
Design
Agree the platform, licences, reception rules, handsets, apps and resilience plan.
Configure
Arrange eligible number ports, configure accounts, prepare devices and train users.
Go live
Test inbound and outbound calls, routing, emergency calling and any fallback arrangements.
Connectivity matters
What do you need for a reliable VoIP phone system?
Call quality depends on more than the hosted platform. We consider available bandwidth, network congestion, Wi-Fi coverage, suitable routers, power availability and fallback arrangements before deployment.
For organisations where voice is business-critical, a backup connection and documented continuity plan may be worthwhile. We can assess business broadband and other connectivity options alongside your hosted phone system.
Your questions answered
Hosted VoIP FAQs
What is hosted VoIP?
Hosted VoIP is a cloud-based business phone service that delivers calls through IP connectivity. The core telephone system is hosted rather than operated from a dedicated on-site PBX.
Can I keep my existing business phone number?
Many UK business numbers can be ported to a hosted provider, subject to number eligibility, ownership and the current provider's porting process. We confirm feasibility and plan the migration.
Can staff use mobile phones and laptops?
Yes, where the chosen hosted VoIP service supports mobile and desktop applications. We check supported devices and licence requirements before recommending a solution.
Does hosted VoIP include call recording and queues?
Call queues, auto attendants, recording and reporting are available on many hosted platforms, but inclusions vary by provider, licence and configuration. We confirm your requirements in the quote.
Will calls work if our broadband goes down?
IP calling relies on connectivity. Alternative routing, mobile applications on mobile data and backup connections may help, depending on how the service is configured. Resilience should be planned before go-live.
How much does hosted VoIP cost?
Pricing depends on users, licence tier, handsets, calling allowances, number porting, installation and support. We provide a tailored comparison based on your business requirements.
Is hosted VoIP suitable for multiple sites?
Yes. Many hosted platforms support users and numbers across locations, with centrally managed call routing. The design depends on connectivity, call flows and the chosen provider.
How long does it take to switch?
Timelines vary with number porting, existing contracts, site readiness and complexity. We establish a realistic implementation plan before agreeing a go-live date.
Ready for a better business phone system?
Tell us what you use today and what you need next. We'll help compare suitable hosted VoIP options.