3CX is a business phone system platform that can support voice, call queues, reporting, wallboards, mobile apps and broader telephony management for growing organisations.

3CX communications · UK business solutions

3CX Business Phone Systems

Hosted and managed 3CX with AI receptionist options, CRM and API integration, advanced queues and callbacks, unlimited UK calling SIP trunks, secure payment workflows and expert support.

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Business communications, connected

Explore 3CX business phone system features

Bring calls, teams and customers together with a flexible phone system. Telecoms4Business designs the call flows, connects your numbers, deploys supported devices and provides the right level of management for your business.

Calls and extensions

Extension dialling, transfers, ring groups, business hours, holiday schedules, voicemail, call forwarding and presence management.

Desktop and mobile apps

Make and receive business calls using compatible Windows, web and mobile clients, whether working at the office or remotely.

IVR and digital receptionist

Build professional auto-attendants, department menus, time-based routing and personalised customer journeys.

Call recording and voicemail

Apply recording rules, access controls and retention policies, with voicemail notifications and appropriate storage arrangements.

Reporting and wallboards

Understand call volumes, abandoned calls, queue performance, agent activity and service levels with compatible reporting options.

Live chat and messaging

Connect supported website conversations and customer communication channels to the right teams where configured.

Video and collaboration

Support internal and external meetings, collaboration and flexible communications using supported 3CX capabilities.

Devices and integrations

Compatible Yealink and other supported desk phones, cordless handsets, headsets, SIP trunks, Microsoft 365 and selected integrations.

Exact capabilities vary by 3CX edition, software version, hosting model, licence, connected services and device compatibility.

Telecoms4Business managed solutions

3CX packages built around your business

Choose the level of telephony, automation and management you need. These are Telecoms4Business solution bundles, not official 3CX licence edition names. Every proposal specifies the actual 3CX licence, simultaneous-call capacity, hosting, SIP channels, devices, integrations and support.

Core calling

3CX Business

For smaller offices and teams moving away from traditional phone lines.

Business extensions and call routing
Supported mobile and desktop apps
Ring groups, voicemail and opening hours
Number porting and SIP trunk options
Installation and user onboarding options

Request a business quote →

Popular for growing teams

3CX Professional

For businesses that need better customer service visibility and integrations.

Business calling and flexible devices
Call queues and advanced routing
Recording and queue reporting options
CRM integration assessment
Managed hosting and support options

Compare professional options →

Complex operations

3CX Enterprise

For multi-site organisations and higher-availability requirements.

Multi-site call-flow design
Enterprise licence and capacity planning
Resilience and recovery design
Security, reporting and governance
Priority support options

Discuss enterprise requirements →

Custom solutions

3CX AI & Contact Centre

For sales, reception and service teams seeking intelligent automation.

AI receptionist and call automation options
Advanced queues and callback workflows
CRM/API and customer context
Supervisor wallboards and reporting
Secure payment integration assessment

Design a contact centre →

Pricing is tailored to your required 3CX licence, simultaneous calls, SIP channels, hosting, handsets, implementation and support. We will provide a written scope before you commit.

AI-powered communications

3CX AI receptionist, transcription and intelligent workflows

Help customers reach the right person sooner. We can assess native 3CX AI capabilities alongside custom integrations to design a practical, supervised call-handling experience.

AI receptionist and natural-language call handling options
Call transcription, summaries and searchable notes where supported
Intelligent call classification, routing and escalation
Automated follow-up and CRM activity workflows
Call analysis and service-quality insights where available
Human handover, permissions, consent and retention controls

Discuss AI for your phone system

Customer context at every call

CRM integration and custom API development

Reduce repetitive data entry and help agents see the right information at the right time. We can assess supported 3CX CRM integrations and build separately scoped middleware or API workflows where the business case requires it.

CRM screen popsOpen a matching customer record for inbound calls.

Click-to-callStart calls from supported CRM workflows.

Call activity loggingAssociate calls, outcomes and notes with customer records.

API automationConnect approved systems using supported interfaces and middleware.

Keep customers moving

Advanced call queues, callbacks and contact centre tools

Give callers a more predictable experience while helping supervisors manage demand and staffing. We can configure supported queue features and design additional callback workflows where needed.

Smart call distribution

Queue strategies, skills or priority-based routing where supported, overflow destinations and opening-hours logic.

Queue callbacks

Offer a callback instead of keeping customers on hold, with eligibility and behaviour defined by the chosen licence and implementation.

Wallboards and reporting

Live visibility of waiting callers, agent status, answered and missed calls, abandoned calls and service trends.

Supervisor tools

Review team performance and use authorised monitoring or coaching features where supported and appropriately governed.

High call volumes? Let's map your queues.

We can review queue structure, staffing, overflow, callback triggers and customer experience before deployment.

Get a contact centre quote

Sensitive payments, carefully designed

Secure telephone payments and PCI DSS integration

Take payments during a customer call without unnecessarily exposing cardholder data to your agents or 3CX systems. Telecoms4Business can scope an integration with a suitable payment provider and specialist secure payment technology.

Payment journeys initiated by an authorised agent or workflow
Provider-hosted or specialist secure card-data capture
DTMF suppression or secure transfer where supported
Recording controls to prevent card data entering recordings
Payment status confirmation without retaining full card details
Audit trails, access controls and reconciliation options

Discuss secure phone payments

Telecoms4Business SIP connectivity

Unlimited UK landline and mobile calls with our SIP trunk packages

Pair your 3CX system with Telecoms4Business SIP trunks for business inbound and outbound calling. We can design channel capacity around simultaneous call demand, including a 20-channel option where suitable.

Unlimited UK landline and mobile calling package options
SIP channel sizing for concurrent calls
Existing number porting and new number options
Authorised outbound caller ID configuration
Inbound routing, failover and resilience planning
End-to-end setup, testing and ongoing support

Get a 3CX + SIP quote

We do more than supply licences

3CX cloud hosting, installation, management and UK support

Choose a self-managed system or ask Telecoms4Business to take care of deployment and ongoing operations. We'll document who manages each part of the service and what your support plan includes.

Cloud hosting

Hosted deployment options, resource sizing, system monitoring, backups and recovery planning appropriate to your requirements.

On-premises and self-hosted

Advice on supported deployment models, connectivity, firewall readiness, security and operational responsibilities.

Migration and number porting

Plan users, extensions, inbound numbers, call flows, cutover testing and business continuity.

Devices and provisioning

Supported Yealink desk phones, cordless devices, headsets, softphones and remote-user onboarding.

Security and resilience

Administrative access controls, patching, backup strategy, recording permissions and continuity design.

Managed support

Ongoing troubleshooting, configuration changes, user training, maintenance and agreed response arrangements.

Already running 3CX?

We can review your existing licence, hosting, SIP provider, queues, integrations and support arrangements before recommending any changes.

Request a 3CX review

From first conversation to go-live

How your 3CX project works

STEP 01

Discovery and design

We review users, sites, numbers, simultaneous calls, integrations, compliance and service goals.

STEP 02

Build and test

Configure licensing, hosting, SIP trunks, devices, call flows, queues and agreed integrations.

STEP 03

Launch and support

Plan number porting, train users, test real calls and provide the agreed ongoing support.

Answers before you choose

Frequently asked questions about 3CX

What is 3CX?

3CX is a business communications platform for calling, extensions, routing and compatible collaboration tools. Available features depend on the licence, version and deployment.

Can 3CX work with SIP trunks?

Yes. We can assess compatibility, configure SIP connectivity, plan channel capacity and arrange number porting and testing.

Can 3CX integrate with Microsoft Teams?

3CX and Microsoft Teams can be used together in supported configurations. The precise calling experience and integration approach depend on your Microsoft and 3CX environments.

Is 3CX suitable for customer service and sales teams?

Yes. Call queues, reporting, supported wallboards, routing and callback options can help sales and service teams manage demand.

Does 3CX include AI receptionist and call summaries?

AI capabilities depend on the current 3CX edition and version. We can assess native options and separately scoped AI integrations, including data-handling and consent requirements.

Can you integrate 3CX with our CRM or API?

We can assess supported CRM connectors and custom integrations for customer lookups, screen pops, call logging and approved workflows. Feasibility depends on both systems.

Can callers request a callback rather than wait in a queue?

Callback features are available in supported configurations. We will confirm your licence and desired callback logic before including it in a proposal.

Can we take PCI-compliant payments over the phone?

A suitable specialist payment solution can be integrated into a designed workflow, but PCI DSS compliance must be validated for the complete implementation. A standard 3CX installation alone is not sufficient.

Do you offer unlimited-minute SIP trunks?

We offer SIP calling packages with unlimited eligible UK landline and mobile calls, subject to the agreed terms. We will confirm channel capacity and any destination or usage exclusions in your quote.

Can Telecoms4Business host and support our 3CX system?

Yes. We can propose hosted and managed options covering deployment, monitoring, backups, updates, user onboarding and ongoing support, with the exact responsibilities agreed in writing.

OFFICIAL 3CX DOWNLOAD

Ready to get started with 3CX?

Download the 3CX phone system through Telecoms4Business. Whether you are setting up a new business phone system or migrating from an existing provider, we can help with installation, SIP trunks, extensions, call routing, number porting and ongoing support.